Your experts in contact centre software solutions

Improve your customer experience and reduce costs with our innovative solutions designed to work seamlessly with your existing technology

Welcome to AdvaTel

Since its establishment in 1990, AdvaTel has become a leader in many specialist disciplines within telecommunications. It is led by a highly skilled management team with experience and resources resulting from many years in telecommunications and advanced computing.

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Our Clients

Solutions

BestTime

BestTime provides better informed customers with an enhanced Customer Experience, encouragement to use your on-line services while smoothing out traffic – and much more.
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Espera

Espera consists of two powerful modules to unlock the power of your past with tools to manage the present that will increase efficiency and improve the customer experience.
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PhoneEasy

AdvaTel's innovative screen based console puts the benefits of a hardware console on the agent's PC screen enabling them to manage their calls more efficiently.
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Data Synergy

As call centers become more complex with deeper levels of integration into other channels, it is important to understand how technical issues such as Ready State, CRM delays and Voice Quality could affect Running Costs and, ultimately, your Customer Experience.
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Omni Intelligence

Omni-Intelligence provides the platform enabling managers, supervisors, and agents to see a complete picture for contact centres real-time operational data.
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Latest News

How Geelong City Council enhanced the Customers Experience with AdvaTel’s Espera

City of Greater Geelong had an Ericsson system that was approaching end of life. They decided to look at the different options available to them and put out a tender. After completion of the tender process, COGG decided to partner with a Microsoft Partner to install a Skype for Business solution.   As City of….

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Espera, the plug-in for Lync (Response Groups) now fully Microsoft ISV qualified

AdvaTel are pleased to announce that they have received full Microsoft ISV qualification for their Espera Lync plug-in that turns Lync Response Groups into capable Call Centers in their own right. Michael Terry, Chairman of AdvaTel who developed Espera said, “I am delighted that clients will now use all of the excellent Lync Response Groups queuing….

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Now Skype for Business has Contact Center Capabilities via a Software Plug-in

Skype for Business has retained the excellent telephone call queuing capability of the traditional Lync “Response Group”. The Espera plug-in software converts the Skype for Business Response Group into a Contact Center and includes excellent real time and historical reporting. In addition it includes a call wrap-up reporting capability for those wanting to further analyze….

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