How Geelong City Council enhanced the Customers Experience with AdvaTel’s Espera

City of Greater Geelong had an Ericsson system that was approaching end of life. They decided to look at the different options available to them and put out a tender. After completion of the tender process, COGG decided to partner with a Microsoft Partner to install a Skype for Business solution.


As City of Greater Geelong have a call centre with specific requirements most of the call centre technology on the market was overkill for many applications. So, they decided to move to Response Groups but issue they found was a lack of visibility of call numbers and call data.

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