AdvaTel launches Omni Intelligence on Genesys AppFoundry

AdvaTel has announced Omni Intelligence is now available on the Genesys® AppFoundry, a dedicated customer experience marketplace. Omni Intelligence combines with the Genesys Customer Experience Platform to provide a unique analytics platform enabling contact center managers, supervisors and agents to see complete real-time operational data. The Genesys AppFoundry connects businesses to the industry’s highest caliber….

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How Geelong City Council enhanced the Customers Experience with AdvaTel’s Espera

City of Greater Geelong had an Ericsson system that was approaching end of life. They decided to look at the different options available to them and put out a tender. After completion of the tender process, COGG decided to partner with a Microsoft Partner to install a Skype for Business solution.   As City of….

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Espera, the plug-in for Lync (Response Groups) now fully Microsoft ISV qualified

AdvaTel are pleased to announce that they have received full Microsoft ISV qualification for their Espera Lync plug-in that turns Lync Response Groups into capable Call Centers in their own right. Michael Terry, Chairman of AdvaTel who developed Espera said, “I am delighted that clients will now use all of the excellent Lync Response Groups queuing….

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skype for business

Now Skype for Business has Contact Center Capabilities via a Software Plug-in

Skype for Business has retained the excellent telephone call queuing capability of the traditional Lync “Response Group”. The Espera plug-in software converts the Skype for Business Response Group into a Contact Center and includes excellent real time and historical reporting. In addition it includes a call wrap-up reporting capability for those wanting to further analyze….

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