Your experts in contact centre software solutions

Improve your customer experience and reduce costs with our innovative solutions designed to work seamlessly with your existing technology

Welcome to AdvaTel

Since its establishment in 1990, AdvaTel has become a leader in many specialist disciplines within telecommunications. It is led by a highly skilled management team with experience and resources resulting from many years in telecommunications and advanced computing.

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Our Clients



Espera provides Lync Response Groups with Real Time and Historical Reporting. Espera consists of two powerful modules to unlock the power of your past with tools to manage the present that will increase efficiency and improve the customer experience. Espera is a lightweight Lync plug-in that is an integrated part of the response groups and installed on a Lync application server. No additional infrastructure is required. Espera is a Microsoft Lync ISV qualified solution.
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Omni Authentication

What if you could provide a solution that will increase security, reduce operational costs and improve customers experience? Thanks to Omni Authentication a voice biometrics solution you can.
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Omni Intelligence

Omni-Intelligence provides the platform enabling managers, supervisors, and agents to see a complete picture for contact centres real-time operational data.
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AdvaTel's innovative screen based console puts the benefits of a hardware console on the agent's PC screen enabling them to manage their calls more efficiently.
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Latest News

AdvaTel launches Omni Intelligence on Genesys AppFoundry

AdvaTel has announced Omni Intelligence is now available on the Genesys® AppFoundry, a dedicated customer experience marketplace. Omni Intelligence combines with the Genesys Customer Experience Platform to provide a unique analytics platform enabling contact center managers, supervisors and agents to see complete real-time operational data. The Genesys AppFoundry connects businesses to the industry’s highest caliber….

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How Geelong City Council enhanced the Customers Experience with AdvaTel’s Espera

City of Greater Geelong had an Ericsson system that was approaching end of life. They decided to look at the different options available to them and put out a tender. After completion of the tender process, COGG decided to partner with a Microsoft Partner to install a Skype for Business solution.   As City of….

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Espera, the plug-in for Lync (Response Groups) now fully Microsoft ISV qualified

AdvaTel are pleased to announce that they have received full Microsoft ISV qualification for their Espera Lync plug-in that turns Lync Response Groups into capable Call Centers in their own right. Michael Terry, Chairman of AdvaTel who developed Espera said, “I am delighted that clients will now use all of the excellent Lync Response Groups queuing….

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Now Skype for Business has Contact Center Capabilities via a Software Plug-in

Skype for Business has retained the excellent telephone call queuing capability of the traditional Lync “Response Group”. The Espera plug-in software converts the Skype for Business Response Group into a Contact Center and includes excellent real time and historical reporting. In addition it includes a call wrap-up reporting capability for those wanting to further analyze….

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