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Omni Intelligence for Genesys PureCloud Support

Support Documents

Wallboard Related

OI FAQ – Create a Basic One Field WallBoard

OI FAQ – Different Content Types in Analytics

OI FAQ – Analytics – Table

OI FAQ – Modify Existing Wallboard Template

OI FAQ – Wallboards Add Additional Fields to a Row

OI FAQ – Change Rotation speed when Multiple Displays are on a Wallboard

OI FAQ – How Does Licensing Work

OI FAQ – Example Realtime Displays

OI FAQ – How to Customise the Supervisor Extended screen Custom Filters

Historical Reports

OI FAQ – Historical Fields for Reporting

OI FAQ – Definitions of Report Terms

OI FAQ – How to Schedule a Report

OI FAQ – Create New Historical Reports

Contacts and Groups

OI FAQ – What Is A Contact What Is a Group

OI FAQ – How to Edit A Group

OI FAQ – How to Create A Group

OI FAQ – How to set up contacts so that reports can be emailed

Omni Intelligence for Genesys PureCloud – Support Terms & Conditions

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