Tag: Skype

skype for business

Now Skype for Business has Contact Center Capabilities via a Software Plug-in

Skype for Business has retained the excellent telephone call queuing capability of the traditional Lync “Response Group”. The Espera plug-in software converts the Skype for Business Response Group into a Contact Center and includes excellent real time and historical reporting. In addition it includes a call wrap-up reporting capability for those wanting to further analyze….

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